Terms and Conditions

1. About Plumchi

Plumchi is a price comparison, skincare routine building and progress tracking service for skincare products. We aggregate product listings and pricing data from third-party retailers and display this information to help you find products suited to your skin. We do not sell products directly; all purchases are completed on the retailer's own website.

2. Price Information and Accuracy

Prices displayed on the Site are sourced from third-party retailers and are provided for informational purposes only. We make no guarantee that any price shown is accurate, current, or complete at the time you view it. Prices may change between the time we retrieve them and the time you visit a retailer's site.

The price you pay is always determined by the retailer at the point of sale. PLUMCHI LIMITED accepts no liability for any discrepancy between a price shown on plumchi.com and the price charged by a retailer.

We are not party to any transaction between you and a retailer. Any disputes about pricing, product availability, or fulfilment must be resolved directly with the relevant retailer.

3. Personalised Recommendations

To improve your experience, we may collect and process information about you — including your skin type, skin concerns, browsing behaviour on the Site, and other preferences you share — in order to provide personalised product recommendations.

This personalisation is carried out in accordance with our Privacy Policy, which forms part of these Terms. By using the Site and accepting cookies where prompted, you consent to this processing.

Personalised recommendations are generated algorithmically and do not constitute professional skincare, medical, or dermatological advice. Always read product labels and consult a qualified professional if you have specific skin conditions or concerns. No decision that produces a legal or similarly significant effect concerning you will be based solely on automated processing without the opportunity for human review.

No Medical or Dermatological Advice

The Service, including personalized routines, product recommendations, progress tracking, and AI-generated insights, is provided for informational and educational purposes only. Plumchi is not a medical device, and the Service does not provide medical, dermatological, or healthcare advice.

Our tools do not diagnose, treat, cure, or prevent any skin condition, disease, or allergy (such as acne, eczema, rosacea, or melanoma).

Information provided by the Service is not a substitute for professional consultation. Always seek the advice of a qualified dermatologist or physician regarding any specific skin concerns or severe conditions.

Artificial Intelligence (AI) Features

Our Premium Features include tools powered by artificial intelligence and machine learning to analyze user inputs and suggest skincare routines. By using these features, you acknowledge and agree that:

Algorithmic Limitations: AI outputs are generated based on probabilistic models and the data you provide. They may occasionally be inaccurate, incomplete, or inappropriate for your specific skin biology.

User Responsibility: You must exercise your own judgment before applying any suggested products or routines. We strongly advise you to patch-test all new skincare products and carefully read product ingredient labels provided by the manufacturer to avoid allergic reactions.

4. Paid Subscriptions and Cancellations

Subscriptions and Billing

Certain features of the Service, including progress tracking and AI-driven analysis, require a paid subscription ("Premium Features"). By selecting a subscription plan, you agree to pay the fees clearly communicated to you at the time of purchase.

A 7 day free trial is offered with all subscriptions for new subscribers. Subscriptions cost £4.99 a month or £29.99 a year.

Discount codes: From time to time we, or our partners, may offer discount codes for yearly subscriptions purchased on plumchi.com. A discount code replaces the free trial (the discounted subscription starts immediately), applies only for the period stated in the offer, can only be used by new subscribers, and cannot be combined with any other offer. After the discount period ends, the subscription renews at the standard price unless cancelled.

If you do not cancel before the end of the free trial, your chosen paid subscription will begin automatically and your payment method will be charged.

Auto-Renewal: Subscriptions are billed in advance on a recurring basis (e.g., monthly or annually). Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date.

Price Changes: We reserve the right to change our subscription prices for subscriptions purchased directly through plumchi.com. We will notify you of any price changes at least 30 days in advance. Price changes will take effect at the start of the next subscription period following the date of the change. If you do not agree to a price change, you may cancel your subscription before it takes effect and you will not be charged the new price. Subscriptions purchased through the Apple App Store or Google Play Store are priced, and any price changes are notified to you, by Apple or Google in accordance with their own policies.

App Store Purchases

If you purchase a subscription through a third-party platform such as the Apple App Store or Google Play Store ("App Store"), your purchase is subject to the terms, conditions, and payment policies of that platform. All billing, renewals, and cancellations must be managed directly through your App Store account settings. PLUMCHI LIMITED cannot process refunds or cancellations for App Store purchases.

Statutory Right to Cancel (UK Consumers)

Under the UK Consumer Contracts Regulations, you generally have the right to cancel a digital subscription within 14 days of purchase without giving a reason. However, by purchasing a subscription and immediately accessing our Premium Features (such as the progress tracker or AI tools), you explicitly consent to the immediate supply of digital content. By giving this consent, you acknowledge that you lose your 14-day right to cancel and claim a full refund.

How to Cancel

You may cancel your subscription at any time. If you subscribed directly through our website, you can cancel using the subscription management link in your purchase receipt email, or from Settings → Subscription in the app. If you subscribed via an App Store, you must cancel through their subscription management page. Cancellation will take effect at the end of your current paid billing period. You will retain access to the Premium Features until that period expires, and no partial refunds will be issued.

5. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others. You must not:

• close Scrape, crawl, or systematically extract data from the Site without our prior written consent.
• close Attempt to gain unauthorised access to any part of the Site or its infrastructure.
• close Use the Site to transmit unsolicited commercial communications (spam).
• close Misrepresent your identity or affiliation with any person or organisation.
• close Use the Site in any way that could damage, disable, or impair its operation.

6. Intellectual Property

All content on the Site — including text, logos, graphics, and software — is owned by or licensed to PLUMCHI LIMITED and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission. Product images and descriptions remain the property of their respective owners.

7. User-Generated Content and Progress Tracking

Ownership of Your Content

When you use the progress tracking features of the Service, you may upload photos, daily logs, skincare routines, and text ("User Content"). You retain all ownership rights to the User Content you upload. We do not claim ownership of your progress photos or personal logs.

License Granted to Us

In order to provide the Service, we need your legal permission to host, store, process, and display your User Content. By uploading User Content to Plumchi, you grant PLUMCHI LIMITED a worldwide, non-exclusive, royalty-free and sublicensable license to use, store, process, and display that content solely for the purpose of operating, maintaining, and improving the Service.

AI Processing: This license specifically includes the right to process your text inputs through our artificial intelligence algorithms to provide you with insights, progress tracking, and recommendations.

Content Standards and Acceptable Use

You are solely responsible for the User Content you upload. You agree not to upload, post, or transmit any content that:

• close Is unlawful, defamatory, abusive, harassing, or fraudulent.
• close Contains nudity, explicit sexual content, or graphic violence.
• close Infringes upon the intellectual property rights, privacy rights, or copyrights of any third party.
• close Contains malicious code, viruses, or any material designed to disrupt the Service.

We reserve the right, but have no obligation, to review, flag, or remove any User Content that violates these Terms or that we deem harmful to the Plumchi community, without prior notice.

Data Privacy and Deletion

Your User Content, particularly progress photos and skin data, is treated as highly sensitive. We handle this data strictly in accordance with our Privacy Policy. You may delete your User Content or your entire account at any time within the app settings. Upon deletion, your User Content will be removed from our active servers, though residual copies may remain briefly in secure backups as outlined in our Privacy Policy.

8. Account Registration and Security

Account Eligibility and Registration

To access certain features of the Service — such as creating a skincare routine, adding products to a wishlist, tracking your progress, or purchasing a subscription — you must register for an account.

By creating an account, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction), or that you are at least 16 years old and have the explicit consent of a parent or guardian to use the Service.

You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary to keep it accurate.

Account Security

You are solely responsible for safeguarding your account credentials, including your password. You agree to keep your login information confidential and not share it with any third party, and to immediately notify us if you suspect or discover any unauthorised use of your account or any other breach of security.

PLUMCHI LIMITED will not be liable for any loss, damage, or unauthorised access to your personal data (including progress photos or subscription details) that arises from your failure to adequately secure your account credentials.

Account Suspension and Termination by Us

We reserve the right to suspend, restrict, or terminate your account and your access to the Service at our sole discretion, without prior notice or liability, if we determine that you have violated these Terms and Conditions (including our Acceptable Use and Content Standards), your use of the Service poses a legal or security risk to Plumchi, PLUMCHI LIMITED, or other users, or you have engaged in fraudulent activity, such as exploiting subscription mechanisms or bypassing paywalls.

If your account is terminated for a violation of these Terms, you will not be entitled to any refund for unused portions of an active subscription.

Account Cancellation by You

You may terminate your account at any time via the settings menu within the app or website. Upon cancellation, your right to use the account-restricted features of the Service will immediately cease. Please refer to our Privacy Policy for details on how your data is handled and securely deleted following account closure.

9. Third-Party Links and Retailers

The Site contains links to third-party retailer websites. These links are provided for your convenience; we have no control over the content, privacy practices, or policies of those sites. We are not responsible for anything that happens once you leave plumchi.com.

We may receive a commission or referral fee when you click through to a retailer and make a purchase. This does not affect the price you pay or the order in which products are displayed.

10. Disclaimer of Warranties

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, PLUMCHI LIMITED disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Limitation of Liability

To the fullest extent permitted by applicable law, PLUMCHI LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or reliance on any information displayed, including but not limited to inaccurate pricing data or product information provided by third parties.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.

To the fullest extent permitted by law, PLUMCHI LIMITED explicitly disclaims any liability for adverse skin reactions, breakouts, injuries, allergies, or any other health issues resulting from the use of products, routines, or AI recommendations obtained through the Service. Your reliance on any information provided by Plumchi, our AI tools, or other users is solely at your own risk.

12. Data Protection and Privacy

PLUMCHI LIMITED is committed to protecting your personal data. Our Privacy Policy explains what data we collect, why we collect it, how we use it (including for personalised recommendations), and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read it carefully.

13. Cookies

We use cookies and similar technologies to operate the Site and, where you have given consent, to personalise your experience and recommendations. You can manage your cookie preferences at any time via the cookie banner or your browser settings, or via the Privacy Choices settings within the App. For full details, see our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. General Provisions

Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and PLUMCHI LIMITED regarding the Service and supersede any prior agreements or understandings.

Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, at our sole discretion, without restriction, including in connection with a merger, acquisition, or sale of assets.

No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Force Majeure: We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disaster, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network or infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Mobile Applications and App Stores

If you download the Plumchi mobile application through a third-party app store, such as the Apple App Store or Google Play Store (each an "App Provider"), you acknowledge and agree to the following:

• check Parties: These Terms are concluded between you and PLUMCHI LIMITED only, and not with the App Provider. PLUMCHI LIMITED, not the App Provider, is solely responsible for the Service and its content.
• check Maintenance and Support: The App Provider has no obligation whatsoever to furnish any maintenance and support services with respect to the Plumchi app.
• check Warranty and Liability: The App Provider is not responsible for addressing any claims by you or any third party relating to the app, including product liability claims, consumer protection claims, or claims that the app infringes the intellectual property rights of a third party.
• check Third-Party Beneficiary: The App Provider and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, the App Provider will have the right to enforce these Terms against you as a third-party beneficiary.

18. Contact Us

If you have any questions about these Terms, please contact us: